Terms of Sale & Returns
Delivery, returns & FAQ
- Free delivery in Estonia and Finland, delivery to other countries €25
- Delivery time: 1–4 weeks from payment (in-store items often faster)
- Free returns from Estonia and Finland, 14-day right of withdrawal
- Optional: you can pick up your order and try the shoes on at our Tallinn boutique, Nunne 5 (arrange by phone or e-mail)
- Payment: Visa/Mastercard card payment
Frequently asked questions
How fast will my order arrive?Delivery takes 1–4 weeks from payment. We order every pair directly from the maker. Items in store usually arrive faster.
How much does delivery cost?
Delivery to Estonia and Finland is free. Delivery to other countries costs €25 (VAT included).
What if the size is not right?
14-day right of withdrawal, and returns from Estonia and Finland are free. For a return, e-mail epood@classic.ee. The size guide helps you choose, or call +372 6448 306.
Can I try the shoes on before buying?
Yes, at our boutique in Tallinn Old Town, Nunne 5. You can arrange to pick up your order by phone (+372 6448 306) or e-mail (epood@classic.ee).
Which payment methods can I use?
Pay by Visa or Mastercard card. All payments are in euros.
Are these genuine Cheaney shoes?
Yes. All shoes are genuine and ordered directly from the maker. Classic Boutique has been in Tallinn Old Town since 1995.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. Delivery to Estonia and Finland is free. Delivery to other countries costs €25 (VAT included). Product information is provided immediately adjacent to the product in the online store.Minimum order amount in online shop is 30 EUR.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid by online bank transfer via a bank link or by credit/debit card. All payments are received in currency EUR.The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Payment methods
Accepted payment methods:- Manual bank transfer
- Bank transfer using bank link (service provider Maksekeskus AS)
- Visa/MasterCard card payment (service provider Maksekeskus AS)
Shipping
We ship to Estonia, Finland and other countries. Delivery to Estonia and Finland is free on all orders. Delivery to other countries costs €25 (VAT included).Delivery time is 1–4 weeks from receipt of payment; items in store are usually delivered faster. If delivery is delayed by more than four weeks we will contact you by e-mail, and you may cancel the order and receive a full refund.
Our shipping partners are DPD and Itella Smartpost.
Pick-up of your order and trying the shoes on at our boutique (Nunne 5, Tallinn) can be arranged by phone or e-mail.
Right of withdrawal
A consumer may withdraw from a contract made in the online store without giving a reason within 14 days of receiving the goods. The right of withdrawal does not apply if the purchaser is a legal person.You may try the shoes on indoors, in the same way as in a shop. If the goods have been used more than is necessary to check their characteristics (for example worn outdoors or showing signs of wear), the online store may reduce the refund by the decrease in the value of the goods.
Returns
Notify us of the withdrawal by e-mail to epood@classic.ee within 14 days of receiving the goods (you may use the withdrawal form).Returns from Estonia and Finland are free: we e-mail you a return label. For returns from other countries the purchaser bears the return shipping cost, unless the goods are defective or do not match the order.
Return the goods within 14 days of the notice, preferably in the original packaging. We refund all payments received (including the original delivery cost, if any) no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods or you have provided proof of sending them back.
The online store has the right to withdraw from the sale and demand that the goods be returned if the price of the goods was marked significantly below the market price due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store's responsibility to prove otherwise.The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing epood@classic.ee or calling +3726448306.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer's complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
Please send complaints by e-mail to epood@classic.ee or call +372 6448 306.If we cannot settle a dispute by agreement, you may contact the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, komisjon.ee). The Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Committee is free of charge for the purchaser.